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Shipping and return

Your shipping packaging
Parcels are normally delivered 1 day after receipt of payment with GLS or BRT / DPD with order tracking and delivery without signature. If you prefer to receive a DPD shipment by registered mail, there are additional costs. Please contact us before choosing this method of delivery. We'll send you an order tracking link regardless of which delivery method you choose.

The shipping costs include loading and packaging fees as well as postage. The loading fees are fixed, with transportation costs fluctuating depending on the total weight of the package. We advise you to combine several articles within an order. We cannot merge two different orders, and shipping costs are calculated separately for each order. Your package will be shipped at your own risk, but fragile goods are handled with special care. Orders over a value of € 200 will be sent free of charge.
Orders over 150,00 € are shipped free of charge
The shipping boxes are cut wide and your goods are packed well protected.

Delivery and packing

Every day we work to minimise the impact on the environment. This also includes a sustainable packaging strategy. In contrast to ecological packaging and cold packs used to deliver our delicacies, we use conventional packaging, which we then collect and recycle. In this way we avoid waste and protect the environment. But not only that: The CO2 emissions of our company are currently lower than if we were to order innovative ecological packaging products from abroad. After all, you too have an advantage from this method. Thanks to conventional packaging there are significantly lower shipping costs for you, or even better, you save money.

How this works, we explain here:

You have ordered a Condito Cooking Box. Either you recycle the packaging yourself, because our insulating bags and cooling packs are very suitable for repeated use. Or you leave the recycling to us. It's easy - and worth it for you too: If you order 10 or more Condito cooking boxes, send us a message and we will collect the packaging at our expense. All you have to do is tie them together with adhesive tape and give them to our courier. We will then credit the packaging costs to your next order. This way you will be credited with cash money for collecting our packaging.

This new shipping concept is our contribution to a more sustainable online trade, while you practically help to avoid garbage.